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FAQ's
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FREQUENTLY ASKED QUESTIONS

 

Returns

Items can be returned either to the shop or through the post to:

Lyndale Sports, Rue Du Grands Jardin, Augres, Trinity, Jersey, JE3 5FJ.

Sorry, but we are unable to collect items that have been delivered to the school.


Shop opening times

The shop is open from 9am to 5pm Monday to Saturday. We are closed on Bank Holidays

Shop Address

Lyndale, Rue Du Grand Jardins, Augres, Trinity, Jersey, JE3 5FJ.  

There are directional signs on  La Route De La Trinite (Trinity Hill A8) and La Grande Route De St Jean (Queens Road, leading to St John's main Roar A9)

 

School deliveries

If you place an order to the value of £10.00 or more before 11am we will endeavour to deliver to the school by 2.30pm the same day. If you order after 11am we will deliver the following day. You will receive an e mail to confirm that we have delivered the items to the school.  (Check out the list of schools that are currently happy to accept deliveries). If you wish to exchange an item that has been delivered , we can arrange collection the next time we have a delivery for the school, alternatively you can return the item by post or pop in to the shop. 

Jersey Post

Some customers have experienced delays in delivery of orders through Jersey Post.  If you require the items urgently we would suggest you arrange to collect the items from the shop or have them delivered to your school (if they are happy to accept deliveries).

Where are You?

Our address is Lyndale, Rue du Grand Jardin, Augres, Trinity, JE3 5FJ.  You can get to us via Trinity Hill, after passing the Red Rose Restaurant take the second turning on the left and follow the Lyndale Sports signs.  There are also signs on the main St Johns Road , near Rondels Farm Shop, from both directions

Are you open during the school holidays?

We are open all year round, Monday to Saturday 9am to 5pm.  During the  Christmas holidays we only open for a few hours each day.  Check by telephone for our Christmas opening hours.

Can I return / exchange an item?

You can return an item, as long as it is in its original packaging with all of the labels still attached and a valid receipt.  See Refunds below. 

Do you give refunds?

All our products come with a 21 day money back guarantee. If for any reason you are not totally satisfied with your purchase, just advise us within 7 days and return to us, within 21 days for a full refund or exchange. Your refund will be given in the currency your transaction was made in. This does not affect your statutory rights.

When returning goods, please e-mail us within 7 days of receipt of said items to advise that you will be returning items to Lyndale Sports at which time a return address will be provided. Items must be returned within 21 days of receipt of goods and be in original packaging, unused/undamaged and in saleable condition. Lyndale Sports original invoice needs to be included in the returns package and we recommend recorded delivery or special delivery for all returns as you are responsible for goods until they are received and confirmed as received by Lyndale Sports.

Alternatively, items can be returned directly to the Shop. Items must be returned within 21 days of receipt of goods and be in original packaging unused/undamaged and in saleable condition. Lyndale Sports original invoice needs to be included for a full refund or exchange to be given.

Lyndale Sports reserves the right to refuse to accept returned goods, at its sole discretion if goods are not returned in a satisfactory condition. For reasons of hygiene, we cannot replace of refund goods if the seals have been broken, unless they are damaged/faulty.

Should any goods be received by you, damaged, please contact us by e-mail to arrange the return of said items and arrange a refund or replacement of said goods.

 Can I order and pay over the phone?

If you want to order over the phone, simply call the shop between 9am and 5pm, tell us what you would like and credit/debit card payment can be taken. Your item/items will then be put by for your collection.  Alternatively you could have them delivered to your home at a cost of £5.00

Can I order an item, if you are out of stock?

If an item is showing as 'out of stock' it is sometimes possible to order depending on what the item is. Please email or phone and we will let you know. However for the more bespoke items such as JCG/St Georges/Helvetia summer dresses, skirts, tunics and blazer's this is not always possible. Many of the bespoke items are made to order and the orders have to be placed many months in advance. There is then a minimum quantity we can re-order and usually a minimum of 6 - 8 weeks before they will be received.  Some of the material for these items has to be specially manufactured which can take a minimum of 12 - 14 weeks and there is a minimum quantity that can be ordered. Again it would be advisable to phone or e mail us to see if it would be possible to place an order and how long it would take.

 Can I have my own item embroidered?

We offer a full in-house embroidery service. You can purchase an item from the shop/web site and have it embroidered, such as bags, painting aprons etc., or you can bring your own items in to be embroidered. We can also embroider your school logo on items that haven't been purchased from us. We offer a quick turnaround and competitive prices.

 Why does it take so long for some items to be back in stock? 

Occasionally our supplier can be out of stock a particular item, so we just have to wait for that item to be back in stock. Many of the bespoke items are made to order and the orders are placed many months in advance.  If we have to re-order items this can take some time as there is a minimum quantity we can re-order and it usually takes a minimum of 6 - 8 weeks before they will be received. Some of the material for these items has to be specially manufactured which can take a minimum of 12 - 14 weeks ,  so we try very hard when placing orders to get the quantities right.